Frequently Asked Questions
Q. Will my prices increase after the first year?
A. No you will get a two year "fixed" rate contract.
Q. What happens if I am not happy with the sevice that I am getting from your company during the initial two year period?
A. We offer a unique "Quality Guarantee" with our work. If you are not entirely satisfied with our service (and if we cannot put it right), then you will be offered a part/ full refund.
Q. I've had missed routine visits from the previous Pest Control company and want reassurance that it won't happen from your company too?
A. We offer a "Money-Back Guarantee' if we miss a visit. This is a unique, fair deal service that demonstrates our commitment.
Q. If we had a pest problem, what is your response time and will your visit be followed up?
A. Wherever possible we aim for same day service. If not, then a visit will be made within twenty four hours by prior arrangement. We will then revisit the site of the problem at the prescribed intervals until it is clear.
Q. The Inspection/ Treatment reports from previous the previous Pest Control company were vague and did not provide me with enough detail/ information. Will your reports be similar?
A. We write detailed and concise reports on both our technical and biologist inspections and, where we feel it neccesssary we will back up with 'photographic evidence' too.
Q. What pests will I be covered for?
A. Our surveyor will carry out the initial risk assessment to determine your pest prevention needs and then, in consultaiton with you, design the service programme to suit, offering advice and guidance as needed. All pests covered will be specified in the service agreement.
Q. Are there more rats around?
A. There have been various statements over the years such as your never more than 15 feet from a rat, we don't believe that is true however due to a series of milder winters and the opportunities which humans leave for rats to take advantage of, such as waste and holes in buildings, it is true they are on the increase particularly in urban areas.
Q. Can cat fleas survive on humans?
A. Cat Flea can survive of human blood, however they cannot reproduce without their main host. Even without any food fleas can survive for up to 3 months and can also go in to a slow down state 'diapause' which allows them to survive for up to 2 years until the conditions are right or a host arrives.
Q. What if I have long term pest problems?
A. AG Pest Management offers long term pest prevention with annual service contracts. Although, we believe in a proactive approach to pest control and use a range of methods to eradicate any pest problem to ensure they don't become a long term issue.
Q. What pests do you treat?
A. We will deal with most pests found in residential and commercial properties.
Q. Are all insects pests?
A. No. Many insects play an important role in our ecosystem. We try not to treat insects birds or mammals unless they are posing a threat or nuisance.
Q. What do I do if I have bats roosting in my property?
A. Bats are a protected species. If you discover a bat or suspect you have bats roosting, you must not harm them. You should contact:
The Bat Conservation Trust
15 Cloisters House, 8 Battersea Park Road, London, SW8 4BG.
Tel: 020 7627 2629
Q. I think I have rats/ mice living in my loft. I can hear them at night. Can you get rid of them?
A. Firstly we would have to establish they are rodents. Secondly determine which rodent; mice, rat or squirrel. The methods of treatment will vary on all 3 as will the cost. The local technician will explain how and where he/she thinks they are accessing your premises and advise on suitable proofing methods.
Q. I have pigeons roosting in my garden. Can you come and shoot them?
A. No. Due to government legislation and guidelines, along with public awareness, it is not good to be seen holding a weapon in public. We would use bird scaring methods first before even considering using traps / cages.
Q. I have thousands of flies in my loft and some bedrooms in my house. I think something may have died in my loft?
A. It sounds like you have cluster flies looking to hibernate. We can use smoke bombs, fogging and spray methods. This treatment would be subject to survey before any treatment commences to ensure no bat activity.
Q. Is the service free?
A. All treatments are chargeable, however we do not charge an additional call out/survey fee.